Homeserve Emergency Services

Hi I had Peter Hendley come to fix the leak I had under the sink. He was very polite and professional though his colleague who came the week before was very unprofessional. Peter did a bang on job. Very pleased! The 5 starts are well deserved peter.

I had a contract with homeserve for 12 months. The cost 0.75 per month they now want to increase to 10.00 per month. Told them on the phone that I did not want to renew my contract 5 times. All they wanted to do was to reduce the cost. So I call this a scam. Please do not deal with this scamer

No issues with the annual servicing for my boiler and I've been fortunate enough not to have to call them out. However, they hike the price up quite a bit every year (45% this year).! I recommend calling at each renewal to see if they can bring the price down and if not, go elsewhere. HomeServe are now very expensive. I've done exactly that and left HomeServe now, as there's no loyalty to the customer.

The worst maintenance company I have ever used. I needed three separate visits to replace a toilet flush; the engineer arrived without parts and then rebooked, never to return. The customer is expected to take time off work and stay home, and then the engineer never visits. I am still waiting for a manager to call regarding my complaint made over six weeks ago. Absolute joke of a company STAY AWAY!

Been with Homeserve now for over a year and I've never had a problem with them. Had a blocked toilet, engineer turned up on the day of the job and called prior to arrival, he was earlier than my provided timeslot, even better. Sorted the job out in less than 20 mins and very friendly.

Very disappointing experience. They incorrectly serviced our boiler and when it broke down (after supposedly being serviced), they charged a 50 excess for something that could have been picked up if the boiler was serviced properly (based on their own engineer admission!) You will always be charged 50 for every call out. Avoid if you can.

Shocking company with less than useful staff. Draw you in by offering a good price point and a 24 hour customer services team on hand. The customer services team are none existant and you can't even use the chat function on their website. When sending an email you might get a reply in the first 4 days. I had a boiler installed a year ago - following this I had to chase the customer services team for a certificate to register the boiler.

On receipt this was addressed to the wrong person. 11 months on and after calling many many times requesting the name change, I'm still no better off. Instead, they sent the same identical documents out again twice. If I had the option again, I'd 100% go local for the installation or pay a premium price for a company that is reliable.

EXTREMELY disappointed with Homeserve. I had an emergency burst pipe this morning and rang Homeserve to arrange repair. Initially they booked me for 29th Dec (in 5 days time) and then after some push back given it's an emergency, they reluctantly booked me in for a 6 hour slot this afternoon. When they took excess payment of 60, I was told the card machine did not work.

Despite trying several different cards and calling back several times, the card machine did not work and no alternative payment option was offered. It's safe to say the company pretended that the card machine wasn't working to prevent the booking from preceding. Terrible customer service which has caused a lot of anger and frustration. I will be cancelling my contract at the earliest opportunity.

Serviced my boiler, engineer told me I needed 2 new parts, PRV and Expansion vessel. Had to rebook a "repair engineer" which incurred my 105 excess for the engineer to come out, who literally pumped air into the expansion vessel. Took him 5 minutes and said should have been sorted through service as most common fault on boilers. Refused to refund my excess. Policy cancelled! Manufacturing additional call-outs to get your excess. AVOID!

Poor comms, today is the 5th day with no heating and no hot water a token of their emergency service. fail to show 4 times for gas safety inspection send the gas safety certificate 9 months later and I just found that http://whocallsme.com/Phone-Number.aspx/01772510112 (Michelle 29 Jan 2009 Just had a call from the 01772510112 number and my husband answered as I was out, they would not say who they were or leave a message!

Have been trying to get my boiler fixed for over 3 weeks. We have had two engineers and 1 plumber and they have all had different ideas about how to fix the problem but the boiler is still leaking! It's like getting blood from a stone - I suggest that anyone making a claim should make a nusiance of themselves) (Vivienne 10 Jan 2010 I too tried calling the 01772510112 number only to find it was a dead line.

Found here that it was Homeserve. I took out a Home Emergency insurance policy with my bank (Lloyds TSB). My boiler packed up on 30 December; I phoned the helpline and was told someone would be there the next day to look at it, which they were. On the Monday, 5 January, I had a phonecall from Homeserve asking for 350 for spare parts and six hours' labour additional to the 300 covered by my policy.

I had to pay before they would proceed. Since then there has been no contact from them. I have phoned several times, only to be fobbed off each time. They will not give me any sort of date when they will be coming. I know that this is an exceptionally cold winter, but this is unacceptable. It's been nearly two weeks now that I've been without central heating and hot water. Needless to say I will not be renewing this particular policy!)